I am committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified when using my services, then you can be assured that it will only be used in accordance with this privacy statement.
I will hold any personal data (email, telephone number etc) for the running of my business, including contacting you about appointments. I will not contact you for any other reason. I will keep basic details for 3 years and therapy notes for 3 months after the end of therapy, or when I last hear from you.
You have the right to ask to see the information I hold about you, should a request be made I can arrange for any information I hold to be viewed during a session. You can ask me to change any information that I hold about you that is incorrect. You have the right to delete information that I hold about you, which I will do apart from any information that I have a legal right obligation to keep – for example for business tax purposes. Should you wish all data to be deleted during our work I may not be able to continue to offer you a service.
If you wish to complain about how I handle data, in the first instance please contact me, Anne Duke, Data Controller at Anne Duke Counselling. If your complaint is not resolved to your satisfaction you can contact the Information Commissioners Office https://ico.org/uk/concerns/handling/ or 0303 123 1113
I may change this policy from time to time and I suggest that you regularly check this page to ensure that you continue to be comfortable with the measures that I am taking to protect your privacy. This policy is effective from 25 May 2018.
By visiting www.annedukecounselling.co.uk (my website) you are accepting and consenting to the practices described in this policy.